What does customer loyalty mean to you? Compare and contrast customer loyalty and customer satisfaction. Think back to your own personal experiences with customer loyalty. Explain one situation that really stands out. What makes you loyal to that company, product, service, etc.?

When a customer continually returns to a given company because of satisfaction, we call that customer loyalty. Conduct research and prepare a one page paper that addresses the following:

  • What does customer loyalty mean to you?
  • Compare and contrast customer loyalty and customer satisfaction.
  • Think back to your own personal experiences with customer loyalty. Explain one situation that really stands out. What makes you loyal to that company, product, service, etc.?
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