The Impact of Digital Governance on Public Services

350-word response in which you address the following questions:

  • How have legislative strategies been used to improve government performance?
  • What is the impact of the focus of public programs shifting from “inputs” to “outputs”?
  • What new roles are appointed and elected officials required to play in the transition to remote digital service delivery?
  • How will governments adopt to telenetworking at-home work necessitated by the pandemic?
  • How does the availability of online options improve citizen satisfaction with the services they receive?

references:

DIGITAL GOVERNANCE: NEW TECHNOLOGIES FOR IMPROVING PUBLIC SERVICE AND PARTICIPATION

  • Chapter 5, “Accountability and Equality of Access: Balancing Political Responsiveness with Administrative Effectiveness” (pp. 111–135)
  • Chapter 6, “Advancing Digital Governance and Performance Management” (pp. 136–162)
  • Chapter 7, “Applying Digital Technologies to Improve Public Services” (pp. 163–188)

Milakovich, M. E. (2012).

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