Quality Management Systems

DMAIC Lecture WebEx Streaming link: https://moreheadstate.webex.com/recordingservice/s…

1- Find a process/product/service for this assignment.

2- Perform DMAIC step to improve the process/product/service

2.1 Define: Describe the problem in the process/product/service

2.2. Measure: Measure the current state (i.e., document current situation for comparison analysis in future)

2.3. Analyze: Analysis the root cause: find the causes that contribute to the problem. You may use some graphical display (Pareto chart, Histogram, etc.)

2.4. Improvement: Find a scientific method (Design/Development/Implementation) to handle the problem.

2.5 Control: measure the impact of your scientific method and present a control plan for future.

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