it is stated that good commercial hospitality should be about creating a special experience for the guest/customer, rather than just providing a basic service

Topic 1:

it is stated that good commercial hospitality should be about creating a special experience for the guest/customer, rather than just providing a basic service’. this statement has implications for all stakeholders -guest/customer, staff as well as the industry in general. students are expected to choose a hospitality related film/movie and discuss whether this concept can be seen in the movie you have chosen. Provide reasons fro your answer with specific examples from the film/movie. It is not expected that you discuss all the stakeholders involved. For your analysis, you can choose a specific section of the film or the overall film.

 

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