Advantages of a senior manager praise the team’s progress

You’re considering whether to apply for a headquarters job at Galaxy Global Express (GGE), which competes with FedEx and UPS in the market for express delivery services. Researching GGE, you found the following quotes from executives, employees, and financial analysts. Indicate whether each quote reflects high motivation, high morale, low motivation, or low morale.

Select
High motivation
High morale
Low motivation
Low morale
 “I feel energized when I go to work, because GGE gives me a great deal of freedom to apply my knowledge and make decisions when problems arise.”

Select
High motivation
High morale
Low motivation
Low morale
 “My coworkers and I worry about GGE’s financial stability. We’re not sure our jobs are safe, and many coworkers call in sick so they can go on job interviews with other firms.”

Select
High motivation
High morale
Low motivation
Low morale
 “Although I like my manager and my peers, task assignments are so repetitive and projects are so boring that I do the minimum amount of work I can get away with.”

Select
High motivation
High morale
Low motivation
Low morale
 “The people in my department are very enthusiastic about their jobs, and turnover is lower than in other departments.”

Digging deeper before your interview, you learned more about GGE’s employee policies and programs. Use the drop down menu to match each item in the following list with the corresponding level in Maslow’s hierarchy of needs.

Select
Self-actualization needs
Safety needs
Physiological needs
Esteem needs
Social needs
 Employees who successfully complete unusually challenging work assignments are honored at the annual holiday banquet.

Select
Self-actualization needs
Safety needs
Physiological needs
Esteem needs
Social needs
 New employees receive generous health and life insurance coverage starting 30 days after they join the company.

Select
Self-actualization needs
Safety needs
Physiological needs
Esteem needs
Social needs
 GGE offers numerous educational courses for employees who want to sharpen their skills or add to their knowledge.

Select
Self-actualization needs
Safety needs
Physiological needs
Esteem needs
Social needs
 Employees can order free lunch from the company’s cafeteria and take snacks back to their desks.

Select
Self-actualization needs
Safety needs
Physiological needs
Esteem needs
Social needs
 GGE sponsors free clubs for employees who want to participate in group hikes, ski races, and other activities.

You’ve just left your interview with GGE. Reviewing your notes, you can see that the company is applying Herzberg’s motivation-hygiene theory. Using the drop down menu, categorize each item from your notes as either a motivation factor or a hygiene factor.

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Hygiene factor
Motivation factor
 GGE strives to pay employees more than the competition.

Select
Hygiene factor
Motivation factor
 GGE employees are promoted quickly as they demonstrate the ability to assume additional responsibilities.

Select
Hygiene factor
Motivation factor
 GGE uses 360-degree performance evaluation to determine how peers and subordinates get along with each other.

Select
Hygiene factor
Motivation factor
 GGE uses “employee of the week” awards to honor outstanding job performance.

Select
Hygiene factor
Motivation factor
 GGE sponsors free clubs for employees who want to participate in group hikes, ski races, and other activities.

Select
Hygiene factor
Motivation factor
 GGE’s offices are spacious enough to allow for private, quiet work spaces for all.

You began work at Galaxy Global Express last month, as an assistant director of employee training. You and your team of 10 employees provide orientation for new employees and hold skill-building training workshops every week for current employees. You’re also responsible for motivating your subordinates to perform well on their own and as part of a team. Using the drop down menu, decide what type of reinforcement you will use in each of the following situations.

Select
positive reinforcement
punishment
extinction
expectancy
 Glen is such an enthusiastic trainer that he often runs over his allotted time during a workshop, usually only by a few minutes. Employees who attend the trainings have tight schedules and must return to work, so a few have been quietly slipping out after the scheduled ending time.

Select
positive reinforcement
punishment
extinction
expectancy
 Ellen recently submitted a detailed outline of a new training program that will be needed when GGE switches to a new cloud computing system later this year. She included many creative ideas that will make it faster and easier for employees to learn to use the new system.

Select
positive reinforcement
punishment
extinction
expectancy
 Barbara has been making nasty personal remarks to coworkers for months. Yesterday a coworker reported that Barbara’s comments were so offensive and inflammatory that he is going to lodge a formal complaint with a government agency.

As the director of training with a staff of 26 trainers, you have the opportunity to apply a variety of motivation techniques. Which of the following statements about different motivation techniques are true and which are false?

Select
True
False
 FedEx can use job redesign to cultivate the worker-job match and motivate workers by presenting more variety and challenge.

Select
True
False
 FedEx can use management by objectives to empower employees so they work hard to achieve individual goals that top management has set.

Select
True
False
 FedEx can use behavior modification to empower high-performance employees to achieve specific goals.

Select
True
False
 FedEx can institute flextime with a core time when all employees must be at work, to accommodate personal lifestyles.

Assume FedEx is implementing management by objectives. Using the drop down menu, select the order of the following activities for an effective MBO program.

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1
2
3
4
5
6
7
 Manager and employee determine the resources needed for the employee to accomplish the agreed-upon goals.

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1
2
3
4
5
6
7
 Top executives develop preliminary goals that are in line with the organization’s strategy and mission.

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1
2
3
4
5
6
7
 Manager meets with each employee to review the goals that have been met and the goals that have not been met, and determine reward(s) for achievement.

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1
2
3
4
5
6
7
 Top executives agree to support, approve, and participate in the MBO project.

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1
2
3
4
5
6
7
 Together, manager and employee agree on individual goals for that employee, based on the department’s and organization’s goals.

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1
2
3
4
5
6
7
 Manager meets with each employee to explain the organization’s and department’s goals and requests input on how the employee can help accomplish those goals.

Select
1
2
3
4
5
6
7
 Manager and employee meet regularly to review progress toward individual goals.

You are a manager at Apple, where you supervise the department that designs visual layout and fixture placement for Apple stores worldwide. Six months ago, you began a pilot program with two self-managed teams. This morning, you jotted down your comments about the pilot program. Use the drop down menu to identify which comments represent advantages and which represent disadvantages of self-managed teams.

Select
Advantage
Disadvantage
 Team members are enjoying the stimulation and creativity of varying their work tasks.

Select
Advantage
Disadvantage
 At times, team members are unsure which member will take the lead for a particular project.

Select
Advantage
Disadvantage
 Special coaching and education was needed to teach members all the tasks for which the team is responsible.

Select
Advantage
Disadvantage
 These teams are using their resources more efficiently and completing project earlier than scheduled.

Select
Advantage
Disadvantage
 Team members say they have even more positive feelings about the company and their jobs compared to how they felt before the pilots began.

You’ve invited members of several Apple departments to be involved in the problem-solving team assigned to create the new display fixture. Although you have only one month to complete this project, the team has to move through five stages of development: Forming, Storming, Norming, Performing, and Adjourning. Use the drop down menu to select the correct stage of group development for each statement.

Select
Forming
Storming
Norming
Performing
Adjourning
 The team is working in harmony and focusing to accomplish its goals.

Select
Forming
Storming
Norming
Performing
Adjourning
 Members are getting to know each other and some conflict may occur as they develop goals.

Select
Forming
Storming
Norming
Performing
Adjourning
 With the project completed on time, the team disbands.

Select
Forming
Storming
Norming
Performing
Adjourning
 The team meets for the first time and a group dynamic begins to emerge.

Select
Forming
Storming
Norming
Performing
Adjourning
 Members recognize the roles of others and develop a sense of unity as the group stabilizes.

The problem-solving team you formed at Apple is struggling to gain cohesiveness. Of the following statements about this aspect of teamwork, which are true and which are false?

Select
True
False
 As team members become more familiar with each other, their frequent interaction helps to build cohesiveness.

Select
True
False
 Hearing a senior manager praise the team’s progress or accomplishment can strengthen the team’s cohesiveness.

Select
True
False
 If the team has to compete with another team for recognition, the conflict can detract from cohesiveness.

Select
True
False
 Larger teams are more cohesive because roles are clearer and the work is shared by more people.

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